Terms & cancellation

Last updated 13 September 2026

Who you are booking with

Iceland Trip Planner is a reseller operated by Formáli ehf. (registration 6708201140, VAT 138974), Hafnarstræti 6, 400 Ísafjörður, Iceland. Tours and experiences are operated by the independent Icelandic companies named on each product. When you book, you enter a contract with the operator for the experience and with us for the booking service. We take the payment ourselves, through Stripe, and settle with each operator afterwards.

Cancellation

Most tours can be cancelled free of charge up to 24 hours before the start time for a full refund. Some experiences — multi-day packages, private tours and certain adventure activities — carry stricter terms, which are shown on the product page and in your confirmation before you pay. Those terms take precedence for that booking.

If an operator cancels — for weather, safety or operational reasons — you receive a full refund or, where you prefer, a rebooking. Iceland's weather is real; operators cancel when conditions are unsafe, and we back that decision every time.

Who handles a cancellation

Idea 6 in our own notes was "decide who handles a cancellation", because on most resale sites nobody says, and the traveller ends up chasing two companies. The answer is that you deal with us, in all three cases:

• You cancel. Email or ring us and we do it with the operator. The operator's own policy decides the refund — it is shown on the product page and in your confirmation before you pay — and we do not add a fee of our own on top.
• The operator cancels for weather, safety or too few passengers. We contact you, and you choose a full refund or another date. You do not have to argue it with them, and we do not ask you to.
• We cancel — rare, and it means we could not confirm something after taking payment. You are refunded in full, and we say what went wrong.

Where a booking covers several operators in one payment, a cancellation by one of them does not affect the others. We refund that leg and leave the rest of your trip alone.

Refunds go back to the card that paid, through Stripe. Once we have processed one it is usually visible within a few working days, and how long it takes after that is your bank's business rather than ours.

If it falls short, we fix it

This line runs under most pages on the site, so here is what it means, with a clock on it.

• What counts. The operator did not show up, cancelled without telling you, ran something materially different from what the tour page said (no pickup where pickup was promised, a coach where we said small group, a stop dropped without a weather reason), or treated you badly. Weather cancellations are covered above — those are refunded, not "fixed", because there is nothing to fix.
• What we do. Tell us what happened, by email or phone, ideally with the booking code. We take it up with the operator ourselves; you do not have to. Depending on what went wrong you get a refund of that tour, a rebooking, or a partial refund where the tour ran but fell short of its own description. We decide that with you, not by a formula, and we say what we decided and why.
• How fast. We reply within one working day, and within four hours when your tour starts within 48 hours — because a fix is only useful before the tour, not after. A refund we agree is issued the same working day; the bank adds its own days.
• What it does not cover. Weather, wildlife or northern lights that did not appear. Missing a departure because you were late. Disliking a tour that was as described. A change of mind inside the operator's cancellation window.
• What happens to the operator. A one-off is a conversation. A pattern is removal from the site, and it has happened. How operators get on and off this site →

The person answering is Vigdís Pála Halldórsdóttir, who runs operations — bookings, operators and the phone, in Ísafjörður: [email protected] · +354 497 1373.

Changes

Date and participant changes are free where the operator has availability, up to the same cutoff as cancellation. Contact us at [email protected] and we will handle it with the operator.

Prices and payment

Prices are shown in euros including Icelandic VAT unless stated otherwise. The price at checkout is the price you pay — there is no booking fee. The charge itself is made in Icelandic krónur, because krónur are what the operators settle in, so your bank does the conversion and the euro figure on your statement may differ from ours by a percent or two. Card payments are handled by Stripe; we never see or store your card details.

Your responsibilities

Please read the product page for age limits, fitness requirements, what to bring and pickup instructions. Arrive at the meeting point or be ready for pickup at the stated time; operators cannot wait. Travel insurance is strongly recommended for any trip to Iceland.

Price promise

We sell every tour at the operator's own published price and take our commission from them, not from you. If you find the same tour, on the same date, for the same party, cheaper on the operator's own website within 24 hours of booking with us, send us the link and we refund the difference to your card. Marketplace prices, member-only rates, coupon codes and last-minute sales that appear after you booked are outside the promise, and we will say so plainly rather than argue.

Multi-tour discount

When one checkout contains two or more different tours, 3% of the whole trip's price comes off the amount charged to your card. We fund it from our commission; the operators are paid their full price and your booking with each of them is recorded at that price. It is applied automatically at checkout and shown on the receipt as a separate line. It does not apply to a single tour booked for several people, and it is combined with any Deal of the day discount up to a total of 10% of the trip. If you cancel one tour from a discounted trip and only one remains, the discount on the remaining tour is not clawed back.

Referring a friend

After a confirmed booking you get a personal link. A friend who books through it gets €10 off the amount charged to their card on their first booking with us — one per person, not for booking yourself, and never more than 20% of that booking. As with the multi-tour discount, we fund it from our commission and the operators are paid their full price. Once your friend's tours have gone ahead, we send you €10 too, as a refund to the card you paid with or as credit on your next booking, whichever you prefer; we do this by hand, usually within a fortnight of their trip. If your friend cancels for a full refund, no credit is due. The link works for 30 days after someone clicks it, and a referral cannot be combined with a partner's link on the same booking. We may end the scheme at any time; credit already earned is still paid.

Gift vouchers

Vouchers bought through our gift voucher page are valid for two years from issue, carry no fee, keep any unused balance on the code, and are refundable in full within 14 days of purchase if unused. They are redeemed by contacting us with the code; a voucher is credit with Formáli ehf., not with any single operator.

Hotel requests

Hotel suggestions made through the planner are confirmed by email with their own price and cancellation terms before any payment is taken.

Law

These terms are governed by Icelandic law. Nothing here limits your statutory consumer rights.